1. PARTIES AND CORPORATE INFORMATION
A. Company Information and Contact Details
These Terms of Service and Conditions of Use (“Terms”) have been entered into between Beta Alg Biotechnology Ltd. (hereinafter referred to as the “Company” or “Sepiidastore”), headquartered at Technology Development Zone, Istanbul, and users who visit the website or use the services. Our Company is a legal entity operating in the fields of biotechnology and cosmetics, holding all necessary licenses and permits in accordance with applicable legislation, and conducts its e-commerce activities in compliance with the Regulation on Distance Contracts and Law No. 6563 on the Regulation of Electronic Commerce.
| MERSIS Number | 0167089381300001 |
| KEP Address | [email protected] |
| Contact Information: | Kültür Neighborhood, Çakmaklar Street, Teknokent Main Building, Block No. 2, Interior Door No. 47, 14300 Center / BOLU |
In accordance with our principle of corporate transparency, the MERSIS number, KEP address, and current contact information are provided in the table above, and users may submit any requests or complaints through these channels.
Our company continuously updates its technical infrastructure to ensure the quality and security of the services it provides and fully complies with its legal obligations. In this context, all transactions conducted through our website are designed to be fully compliant with the provisions of the Turkish Code of Obligations regarding general terms and conditions and consumer legislation. Users should be aware that when they contact the Company, they will be assisted by a professional support team, and that the Company exercises the utmost care in safeguarding their legal rights. Any changes to our contact information will be promptly published on our website to ensure they remain up-to-date.
B. Definition and Scope of Users
All natural and legal persons who access the website, create an account, or utilize any of the content provided in any manner are defined as “User” or “Customer” within the scope of this text. By accessing the website, the User acknowledges, declares, and undertakes that they have read the entirety of these Terms, understand their content, and are bound by all provisions herein. This text forms the basis of the legal relationship between the parties and constitutes a binding agreement governing the rights and obligations regarding the use of the website. If the User does not accept these Terms, they must immediately cease using the website and refrain from utilizing the services provided.
The definition of “User” includes not only those who make purchases but also anonymous users who visit the site solely for informational purposes. Our company may establish different membership types or service levels to enhance users’ experiences on the site; however, these general terms of use establish the minimum standards for all user groups. Users are personally responsible for the accuracy of the information they provide while using the site and for keeping such information up to date. In particular, any legal or criminal liability arising from the inaccuracy of data shared in membership forms or during the ordering process rests entirely with the user, and our Company reserves the right to seek compensation for any damages it may incur as a result.
2. GENERAL TERMS OF USE AND AMENDMENT PROCEDURE
A. Website Usage Principles
The use of the website must be conducted in accordance with the principles of good faith and compliance with the law. Users are obligated to comply with the provisions of the Turkish Penal Code, the Turkish Commercial Code, the Turkish Code of Obligations, and other relevant legislation while using the site. Our Company takes all necessary administrative and technical measures to ensure the website provides services in a manner consistent with its purpose, securely, and without interruption. Users’ activities on the site must not infringe upon the rights of other users or
. All content on the website may only be viewed within the limits specified by the Company and for personal use.
Users may not copy, reproduce, or publish the services offered through the website for commercial purposes without permission. All rights to the text, images, and software contained in the site’s content belong to our Company, and legal action will be taken in the event of a violation of these rights. Our usage guidelines aim to create a digital environment that respects general internet ethics and social values. Accordingly, users are strictly prohibited from using offensive, abusive, threatening, or discriminatory language in their interactions on the site or in comment sections. The Company reserves the right to suspend or permanently close the accounts of users engaging in such behavior.
B. User Obligations and Prohibited Conduct
Users must refrain from any actions that endanger the security of the website, disrupt the system’s operation, or provide unauthorized access to the database. In particular, cyber actions such as injecting malicious software (e.g., viruses, Trojans, worms) into the system or conducting denial-of-service (DoS) attacks are subject to severe legal and criminal penalties. Users are responsible for ensuring the security of their own devices and verifying that the hardware they use to access the site is up to date. Our company cannot be held liable for cyberattacks or data losses that the user may incur due to their own fault or negligence.
Prohibited activities include: using another person’s identity or credit card information, creating fake accounts, searching for vulnerabilities in the system, or exploiting such vulnerabilities. Additionally, extracting data from the website using automated tools (such as bots, spiders, or crawlers) or engaging in “scraping” activities is subject to our Company’s explicit written permission. Users are obligated to compensate the Company and third parties for all direct and indirect damages incurred as a result of any actions contrary to these obligations. The Company reserves the right to block the user’s access and report the matter to the relevant authorities upon detecting any prohibited activity.
C. Changes to the Terms and Notice Obligation
Our Company reserves the right to make changes to these Terms of Service in line with evolving technology, changing legislation, and business models. However, pursuant to Article 24 of the Turkish Code of Obligations, the validity of unilateral changes detrimental to the other party is subject to compliance with the principle of good faith and the user being notified of such changes. For this reason, our Company will announce significant changes on its website or notify registered users via email at least 7 (seven) days prior to their entry into effect. The updated terms become effective as of the date they are published on the website, and users’ continued use of the site constitutes acceptance of these changes.
Terms imposed unilaterally without negotiation with the consumer and leading to an imbalance may be classified as “unfair terms.” To mitigate these risks, our Company manages the amendment procedure transparently and grants users the option to terminate the contract if they do not accept the new terms. Users are obligated to monitor any changes made; objections such as "I wasn’t aware" will not be legally valid as long as a reasonable notice period has been observed. The most up-to-date version of the terms will always be accessible via the link located at the bottom of the website.
3. PRODUCTS, SERVICES, AND NOTIFICATIONS
A. Product Inventory and Supply Processes
The cosmetic and biotechnology products offered for sale on our website are subject to stock availability. While our Company makes every effort to ensure the accuracy of stock information, there is a possibility that a product may be ordered even if it is out of stock due to simultaneous orders or technical synchronization errors. In such a case, in accordance with the provisions of the Distance Contracts Regulation, our company will immediately notify the consumer and refund all payments received within a maximum of 14 (fourteen) days. Failure to fulfill an order due to stock shortages does not give rise to any additional liability for compensation, provided that our company is not at fault.
Our supply processes are meticulously managed in accordance with our quality standards. Throughout the process from production to storage, the necessary climate control and storage conditions are maintained to preserve the biotechnological content of the products. If products ordered cannot be supplied, users may evaluate alternative product recommendations, if available, or request cancellation of their order. The company reserves the right to expand its product range or discontinue the sale of certain products. Stock limits for promotional products may be more restrictive, and this is clearly stated in the campaign details.
B. Product Images and Technical Specifications
Product images on the website are professionally photographed to provide a general idea of the products’ appearance. However, due to differences in digital screen color calibration, lighting conditions during photography, or updates to packaging designs, minor differences may exist between the physical product and the image. The product’s core qualities, ingredients, and intended use are detailed in the technical descriptions on the website. The user should carefully read the product descriptions before placing an order and confirm that the product is suitable for their needs. Material errors in the technical specifications are corrected by the Company as soon as they are identified.
Updates made to product packaging or ingredient lists (INCI list) are implemented to enhance product quality or comply with legal regulations. Such changes cannot be considered a defect as long as they do not alter the product’s fundamental function. Our Company is obligated to provide the most up-to-date technical specifications and ingredient information for products. Users should rely on product descriptions and warnings on the packaging, particularly regarding allergens. Accessories or decorative elements shown in images are not included in the product price; only the main product and specified additional parts are shipped.
C. Health and Usage Warnings Regarding Cosmetic Products
Products offered under the Sepiidastore brand are manufactured in compliance with cosmetic regulations and are absolutely not medicinal products. These products do not claim to treat, diagnose, or cure any disease. The effects of the products may vary from person to person depending on skin
type, age, environmental factors, and usage routine. Before using the product, the user must read the instructions on the packaging and, if necessary, perform a patch test on a small area of the skin. If any unexpected effects occur, use should be immediately discontinued, and a healthcare professional should be consulted.
The storage conditions of our biotechnology-based products (protection from sunlight, room temperature, etc.) directly affect product performance. The user is personally responsible for any deterioration of the product resulting from failure to comply with these conditions. It is recommended that users who are pregnant, breastfeeding, or have a known chronic skin condition consult their doctor before using products containing active ingredients. Our company cannot be held liable for any adverse outcomes resulting from the incorrect or unauthorized use of products, in accordance with Articles 115-116 of the Turkish Code of Obligations, provided there is no gross negligence on our part.
4. ORDER, PAYMENT, AND PROCESSING GUIDE
A. Order Steps and Transaction Guide
Pursuant to Article 3 of Law No. 6563, the process of placing an order through our website consists of specific technical steps. The user: (i) adds desired products to the cart, (ii) enters delivery and billing information, (iii) selects a payment method, (iv) reviews and confirms the order summary and pre-information form, and (v) completes the order by making the payment. Before the order is finalized, the user is technically provided with the opportunity to review the data entered and correct any errors. Upon confirmation of the order, the contract text is electronically recorded by our Company, and a confirmation email is sent to the user.
Our transaction guide is designed to prevent consumer misrepresentation and provide a transparent purchasing experience. Users can always access their order history through the member panel and save the contract text to their own devices. In accordance with Article 20 of the Distance Contracts Regulation, all records related to these transactions will be retained by our Company for 3 (three) years. For technical issues encountered during the ordering process, customers
services. The Company diligently fulfills its obligation to keep the user informed at every stage of the order.
B. Payment Security and Verification Processes
Payments made on our website are protected by SSL-certified secure connections and 3D Secure (three-dimensional security) protocols. Credit card or debit card information is not stored on our Company’s servers but is processed directly through authorized payment institutions and banks. Our Company reserves the right to suspend transactions deemed suspicious, request additional verification (ID verification, phone confirmation, etc.), or cancel the order to ensure financial security. The user warrants that they are the legal owner of the payment method used or have been authorized to use it.
Third-party service providers’ (such as iyzico, bank virtual POS systems, etc.) infrastructure is utilized in payment processes. Our Company shall not be held liable if a payment cannot be completed due to temporary outages or technical errors in these providers’ systems. The User acknowledges that the order is not finalized until payment is approved. In cases of suspected fraudulent or unauthorized card use, the necessary legal procedures will be initiated in coordination with the relevant bank. Our Company implements administrative and technical measures compliant with KVKK and PCI-DSS standards regarding payment security.
C. Order Cancellation Conditions and Erroneous Transactions
The user may request cancellation through customer service before the order is shipped. Cancellation is not possible for orders that have already been shipped; after this stage, the return procedure (right of withdrawal) applies. Our company reserves the right to unilaterally cancel an order in cases such as the product being out of stock, the price being entered with a gross error due to a technical glitch, or delivery becoming impossible. In such cases, the user is immediately notified, and the amount charged is refunded within a reasonable timeframe, subject to bank processing times.
In cases of erroneous transactions (such as duplicate payments or incorrect product selection), the user must
without delay. The Company will provide the necessary support to rectify these errors in good faith. However, if the user intentionally engages in actions designed to deceive the system, the Company reserves the right to claim compensation for any resulting damages and to restrict the user’s future transactions. Discount coupons or points used in canceled orders may be refunded or forfeited depending on campaign terms.
5. DELIVERY AND LOGISTICS PROCESSES
A. Delivery Terms and Responsibility for Address Information
Ordered products are shipped to the delivery address specified by the user in the order form via the shipping companies contracted by our Company. The delivery period typically ranges from 1 to 7 business days, starting from the order confirmation, depending on the shipping company’s operational processes and the distance of the delivery region. The user is responsible for entering the delivery address and recipient information completely and accurately. The Company cannot be held liable for any additional shipping costs or delays resulting from user-related reasons, such as an incorrect or incomplete address, the recipient not being present at the address, or the shipment not being accepted.
During delivery, it is recommended to inspect the package externally and, if the package is dented, torn, or opened, to refuse acceptance in the presence of the delivery agent and have a report drawn up. Accepting a damaged package without a report constitutes presumption that the product was delivered undamaged. Our Company provides the user with a tracking number upon shipping the products, enabling the tracking of the process. If delivery cannot be completed, the shipping company will hold the package at the branch for a certain period; packages not collected by the end of this period are returned to our Company, and requests for reshipment in such cases may be subject to additional fees.
B. Force Majeure and Delivery Delays
Delivery times may be extended due to force majeure events beyond our Company’s control, such as natural disasters, epidemics, war, strikes, lockouts, major disruptions in transportation infrastructure, or restrictive decisions by government authorities
delivery times may be extended. In such cases, our Company is obligated to notify the user of the delay within a reasonable timeframe. Neither party shall be liable for compensation to the other due to their inability to fulfill their obligations during the force majeure period. If the delay exceeds 30 (thirty) days, the user retains the right to cancel the order and receive a full refund of the amount paid.
Operational delays caused by shipping companies (such as peak campaign periods, adverse weather conditions, etc.) are not the direct responsibility of our Company; however, our Company commits to taking the necessary steps to expedite the process. In the event of a delivery delay, the user should first check the shipping tracking information and then contact our Company. The Company works with reliable business partners to minimize disruptions in logistics processes. In the event that delivery becomes impossible, the Company will notify the user within 3 (three) days of becoming aware of the situation and will process the refund within 14 (fourteen) days.
6. RIGHT OF WITHDRAWAL, RETURN, AND CANCELLATION PROCEDURES
A. 14-Day Right of Withdrawal and Terms of Use
In accordance with the Regulation on Distance Contracts, users acting as consumers have the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the product, without providing any reason and without paying any penalty. To exercise this right of withdrawal, the user must notify the Company in writing (via email, KEP, or the form on the website) within this period. The product must be returned to the Company within 10 (ten) days following receipt of the withdrawal notice. The invoice, along with any accessories and promotional items (if applicable), must be returned in full.
The shipping cost for products returned under the right of withdrawal is the responsibility of the Company if the shipping carrier contracted by the Company is used. If the product is shipped via another carrier, the cost may be borne by the user. The Company will refund all payments received (including delivery costs, if any) within 14 (fourteen) days of receiving the notice of withdrawal, using the same payment method the consumer used at the time of purchase.
Notifications made after the withdrawal period has expired or return requests that do not comply with the proper procedure may not be accepted by the Company.
B. Hygiene and Health Exception for Cosmetic Products
Pursuant to Article 15(c) of the Distance Contracts Regulation; the return of goods whose protective elements (such as packaging, tape, seals, or packages) have been opened after delivery is not permitted if such returns are unsuitable for health and hygiene reasons. Cosmetic products sold by Sepiidastore fall under this exception by their very nature. Therefore, the right of withdrawal cannot be exercised for cosmetic products where the protective seal has been removed, the cap opened, the seal broken, or the product used. The user is deemed to have accepted that the breach of the hygiene barrier will void the right to return such products.
However, the 14-day right of withdrawal remains valid for products where the protective elements (gelatin, seal, tape, etc.) have not been opened, the outer packaging is undamaged, and the product remains in resalable condition. The fact that only the outer shipping box has been opened does not prevent a return, provided that the hygiene barrier has not been compromised. Our company subjects returned products to inspection by specialized teams; products found to have violated hygiene standards are returned to the user at their expense, and no refund is issued. This regulation is a legal requirement aimed at both protecting the health of other consumers and ensuring product safety.
C. Execution of Return and Cancellation Processes
The return process is completed once the product reaches our company and the inspection confirms compliance with return conditions. For approved returns, the refund is credited to the user’s account within 2 to 10 business days, depending on the bank’s internal processes. For purchases made in installments, the refund amount may be transferred to the account in installments by the bank; this is entirely subject to the bank’s policies and is beyond the Company’s authority to intervene. In the event of delays during the return process, the user should first contact the relevant bank; if the issue is not resolved, support should be requested from the Company.
In the case of a defective product (damaged, faulty, expired, etc.), the consumer’s discretionary rights (return, exchange, discount, or repair) are reserved in accordance with the provisions of Law No. 6502
, the consumer’s discretionary rights (return, exchange, discount, or repair) are reserved. Notifications regarding defective products must be made within a reasonable timeframe from the delivery date. The Company prioritizes the exchange or refund of products proven to be defective. In any disputes regarding return and cancellation processes, the Company’s records and shipping documents shall serve as the basis. Users may track return processes through the “My Account” panel on our website.
7. USER ACCOUNT, SECURITY, AND DATA STORAGE
A. Account Security and User Responsibility
Users who register on the website are personally responsible for ensuring the confidentiality of the username and password they use to access their accounts. The Company cannot be held liable for any damages resulting from the selection of a weak password, sharing the password with third parties, or the unauthorized use of the device. If a user suspects that their account has been compromised by unauthorized individuals, they must immediately change their password and notify the Company. The Company reserves the right to suspend a user’s account or request a password reset if it identifies a security risk.
All transactions conducted through the account (placing orders, leaving reviews, updating addresses, etc.) are deemed to have been performed by the relevant user unless proven otherwise. Users may not transfer or rent their membership information to others. The Company may offer additional security layers, such as two-factor authentication (SMS/email verification), to enhance account security. Any risks arising from the user’s disabling or neglecting these security measures are the user’s responsibility. Users wishing to terminate their membership may request to close their accounts at any time.
B. Technical and Administrative Measures
Our Company takes all necessary technical and administrative measures in accordance with the Personal Data Protection Law (KVKK) and relevant guidelines to protect user data and system integrity. In this context, data is stored on encrypted servers, and firewalls and intrusion detection systems
are utilized, and regular penetration tests and security audits are conducted. In the event of a cyberattack, data breach, or system failure, our Company will fulfill its obligation to notify the Personal Data Protection Board and the relevant users within the legally prescribed timeframes.
As part of administrative measures, access to data is restricted solely to personnel who require this information as part of their job description, and all personnel are bound by confidentiality agreements. Our Company continuously modernizes its security infrastructure by closely monitoring technological advancements. However, it should be noted that absolute security cannot be guaranteed due to the nature of the internet. Unless the company is found to have acted with gross negligence, it cannot be held liable for data losses resulting from unlawful actions by third parties (such as hacking or phishing) under Articles 115-116 of the Turkish Civil Code.
C. Retention of Transaction Records (In accordance with Law No. 6563 and the Regulation)
Pursuant to Article 20 of the Distance Contracts Regulation, our Company is obligated to retain all information and documents related to distance contracts (order confirmations, pre-contractual disclosures, notices of the right of withdrawal, etc.) for a period of 3 (three) years. These records are used as evidence in potential disputes and are shared upon request by authorized public authorities. Additionally, in accordance with Law No. 6563 and relevant secondary regulations, records of consent for commercial electronic communications and transaction logs (log records) are also retained for the periods specified by law.
The retention periods for personal data are determined in accordance with the fundamental principles of the Law and our Company’s Data Retention and Destruction Policy. Data whose retention period has expired is securely deleted, destroyed, or anonymized as part of periodic destruction processes. Users have the right to request information regarding the retention status of their data in accordance with Article 11 of the KVKK. Our Company adheres to the principle of data minimization in its data retention processes, retaining only the data that is legally necessary and limited to the purpose of processing.
8. INTELLECTUAL PROPERTY RIGHTS
A. Ownership and Protection of Content
All materials on the website—including the Sepiida brand, logos, designs, text, graphics, product images, videos, software codes, databases, and interfaces—are the property of Beta Alg Biotechnology or are used by our Company under license agreements. These contents are protected under the Law on Intellectual and Artistic Works, the Trademark Law, and relevant international treaties. Access to the website does not imply the transfer of any ownership or usage rights regarding these contents to the user.
Any infringement of our Company’s intellectual property rights will result in serious legal consequences. Users may not copy, translate into another language, reverse engineer, or attempt to access the source code of the website content, either in part or in whole, without our Company’s written permission. It is prohibited to use our brand or logo in other media in a manner that creates the impression of an association with our Company. Regarding the protection of our intellectual property rights, we reserve the right to file claims for material and moral damages and to file criminal complaints against those who commit such infringements.
B. Usage Limits and Prohibitions
Users are granted only a personal, non-commercial, and non-transferable right to use the website. This right is limited to viewing the content and making purchases. Systematically extracting site content using data mining, robots, or similar data collection and extraction tools is strictly prohibited. Users may not remove, alter, or obscure copyright notices, trademarks, or other proprietary notices on the website.
In cases where third-party content (such as user comments) is shared on the site, the responsibility for such content lies with the user who shared it; however, the Company reserves the right to remove content that infringes intellectual property rights or violates the law at any time. Users may not share content in a manner that damages the Company’s reputation or harms our brand. In the event of exceeding prohibited usage limits, the Company
may terminate the relevant user’s access and initiate legal proceedings to seek compensation for any damages incurred.
9. LIMITATION OF LIABILITY
A. Technical Infrastructure and Access Guarantee
Our Company makes reasonable efforts to ensure the website is accessible 24/7 and operates without errors. However, access to the website may be temporarily interrupted due to outages caused by internet service providers, server maintenance, technical malfunctions, or cyberattacks. The Company does not guarantee that the website will always be uninterrupted, secure, or error-free. Our Company cannot be held liable for any data loss or transaction delays the user may experience due to technical infrastructure issues.
The quality of services provided through the website also depends on the user’s internet connection speed and device performance. The Company reserves the right to temporarily close the website without prior notice for system improvements or security updates. Such planned outages are conducted as much as possible during times of low user traffic. The user accepts technical disruptions as a natural risk of internet use and may not claim any compensation from the Company for such reasons.
B. Legal Framework for Limitations of Liability (Turkish Code of Obligations, Art. 115-116)
Pursuant to Articles 115 and 116 of the Turkish Code of Obligations, prior agreements exempting the debtor from liability for gross negligence are absolutely void. Accordingly, our Company is liable for direct damages suffered by the user due to its own gross negligence or intent, within the legal limits. However, liability for damages arising from slight negligence or the acts of third parties (such as shipping companies or payment processors), except for matters requiring specialized expertise, is limited by this agreement. The limitation of liability has been structured in accordance with the principle of good faith, taking into account the Supreme Court’s rulings on unfair terms.
The Company is not liable for the content of third-party links on its website or the privacy practices of such sites. Risks arising from transactions conducted by the user on sites accessed through these links are entirely the user’s responsibility. Furthermore, indirect damages, loss of profits, or emotional distress are excluded from the scope of liability unless the Company has committed a direct unlawful act or gross negligence. These liability limitation provisions aim to preserve the economic balance between the parties and ensure predictable risk management.
C. User-Caused Errors and Liability
The Company is not liable for any damages resulting from the user’s failure to follow product usage instructions, failure to comply with storage conditions, or the user’s unintentional selection of products unsuitable for their health condition (e.g., allergies). The user is obligated to verify the contents of the purchased product and confirm its suitability for their own health. In cases of incorrect application or overdose of products, liability rests entirely with the user. Our Company fulfills its duty of disclosure by providing the necessary warnings in product descriptions.
Any costs arising from errors made by the user during transactions on the website (such as entering an incorrect address, ordering the wrong product, or incorrectly entering payment information, etc.) shall be borne by the user. While the Company may assist in correcting these errors within its technical capabilities, it is not obligated to assume responsibility for the consequences of such errors. The user may not hold the Company liable for any damages incurred due to the user’s failure to ensure the security of their own device (such as not using antivirus software, etc.). The Company’s liability is limited solely to the secure and compliant operation of systems within its own control.
11. PRODUCT USE AND SAFETY WARNINGS
A. External Use and Application Instructions
Sepiidastore cosmetic products are designed solely for external (topical) use. Ingestion of the products, contact with the eyes, or application to mucous membranes may cause serious
health issues. The specific application frequency and method for each product are listed on the product page of the website and on the product packaging. The user agrees not to deviate from these instructions. Additional precautions, such as using sunscreen when applying products containing acids or active ingredients (retinol, vitamin C, etc.), are of critical importance.
The amount of product applied is also critical for both effectiveness and safety. Using more product than necessary can damage the skin barrier, while using too little may fail to provide the expected benefits. Our company provides guidance on how to use the products most effectively; however, this guidance is intended as general advice. The user should personalize their usage by observing their own skin’s reactions. Storing products in cool, dry places out of reach of children and pets is essential to maintain product stability.
B. Allergic Reactions and Consultation with a Healthcare Professional
Natural or synthetic ingredients used in cosmetic products may cause allergic reactions in some individuals. Our company transparently lists all ingredients in accordance with INCI standards. Users with known allergies should carefully review the ingredient list. It is recommended to test the product on a small area, such as the back of the ear or the inner wrist, during the first use and observe for 24 hours. If any reaction occurs, such as redness, itching, burning, or swelling, use of the product should be discontinued immediately, and the area should be washed thoroughly with water.
In cases of severe reactions or persistent symptoms, consult a dermatologist or healthcare facility without delay. Our company conducts the necessary safety tests (such as dermatological tests); however, these tests do not guarantee that the product will be 100% allergy-free. Consultation with a healthcare professional is mandatory, especially for individuals taking prescription medications or undergoing medical skin treatments. Since our company is unaware of users’ medical histories, we remind users that the final decision regarding product selection and use rests with the user and their healthcare professional.
11. PRIVACY AND PROTECTION OF PERSONAL DATA
A. Data Processing Activities Compliant with the KVKK
Personal data shared by users through the website is processed in accordance with Law No. 6698 (KVKK) and relevant legislation. Our data processing activities are limited to the purposes of managing orders, processing payments, providing customer support services, and fulfilling legal obligations. As the data controller, our company takes all necessary technical and administrative measures to ensure an appropriate level of security to prevent the unlawful processing of personal data and to ensure its protection.
Your personal data is processed within the legal grounds specified in Articles 5 and 6 of the Law. The establishment and performance of the contract, the data controller’s legal obligation, and our legitimate interests serve as the primary legal bases for this process. Your data is shared only with our business partners necessary for the provision of the service (such as shipping companies, payment processors, etc.) and with authorized public institutions when legally required. Users can always access detailed information regarding the processing of their data through the "KVKK Information Notice" available on our website.
B. Cookie Policy and Privacy Notice References
Cookies are used on our website to enhance the user experience, analyze website traffic, and provide personalized content. Cookie usage is subject to the user’s preference and can always be managed through browser settings. For cookies other than essential cookies (such as analytical or marketing cookies), the user’s explicit consent is required. Data collected via cookies is processed within the scope of the purposes and timeframes specified in our Company’s Cookie Policy.
These Terms of Service form an integral part of the Privacy Policy, Notice of Information, and Cookie Policy published on our website. By using the site, the user is deemed to have accepted the provisions contained in these documents. To exercise your rights regarding the protection of your personal data (such as the right to access, rectify, or erase), you may follow the procedures outlined in the Notice of Information. Our company views data privacy not merely as a legal obligation but as the foundation of user trust and, accordingly, applies the highest standards.
12. GOVERNING LAW AND JURISDICTION
A. Dispute Resolution and Consumer Arbitration Boards
In resolving any disputes arising from these Terms of Service, good faith and mutual agreement will be sought first. Users may submit their complaints and requests through our Company’s communication channels; our Company undertakes to resolve such submissions within a maximum of 30 (thirty) days. In the event that a settlement cannot be reached, pursuant to Law No. 6502, the Provincial or District Consumer Arbitration Boards located in the consumer’s place of residence or where the Company’s headquarters are situated shall have jurisdiction, depending on the value of the dispute.
When filing applications with Consumer Arbitration Boards, the monetary limits determined annually by the Ministry of Trade must be taken into account. In disputes falling below these limits, the decisions of the Arbitration Board are binding on the parties, and enforcement through judicial execution is possible in accordance with the provisions of the Enforcement and Bankruptcy Law. Our Company adheres to a policy respectful of consumer rights and provides the necessary information and documents transparently during Arbitration Board proceedings. Users always retain the right to pursue legal remedies within the scope of their right to seek redress.
B. Competent Courts and Enforcement Offices
In disputes exceeding the jurisdiction of Consumer Arbitration Boards or arising from users who do not qualify as consumers (commercial users), the courts and enforcement offices in Istanbul (Çağlayan) have jurisdiction. Turkish law shall apply in the resolution of such disputes. If any provision of this Agreement is deemed invalid, it shall not affect the validity of the remaining provisions; the parties agree that the invalid provision shall be replaced by the valid provision that most closely aligns with its intended purpose.
In litigation and enforcement proceedings, the Company’s electronic records, database logs, email correspondence, and invoice records constitute conclusive evidence under the Code of Civil Procedure. The User acknowledges that these records have the nature of an evidence agreement. The Company reserves the right to seek professional legal assistance as deemed necessary for the conduct of legal proceedings and to claim litigation costs and attorney’s fees from the party found at fault. This provision shall apply unless otherwise agreed in writing between the parties.
13. CONTACT AND NOTIFICATION ADDRESSES
Any and all notices to be made under these Terms of Service shall be sent to the Company’s official address specified above or to the email address provided by the user during registration. The user is obligated to notify the Company of any changes to their contact information within 7 (seven) days; otherwise, notifications sent to the address on file in the system will have all the legal consequences of a valid service of process. For communications with our Company, we strongly recommend using your registered email address for transaction security.
For any questions, suggestions, or complaints, you may contact our customer service between 9:00 AM and 6:00 PM on weekdays or send an email to [email protected]. Our Company carefully evaluates all feedback to ensure user satisfaction and improves service quality accordingly. These Terms of Service, consisting of 14 articles, are deemed to have entered into effect as of the moment they are electronically accepted by the user or the website is used.
Beta Alg Biotechnology Ltd. (Sepiidastore)